1300 765 442

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Refund Policy

Cancellations:

  • All payments will be fully refunded on the condition that 24 hours notice of cancellation is given prior to the delivery time of your booking.
  • Payments are transferable, ie. you may change the date and time of your function so long as you give us 24 hours notice.
  • Changes to your order (ie. number of guests, choices etc) will be accepted up until 24 hours prior to your delivery time.

Delivery:

  • Delivery Guarantee – We guarantee we will arrive within half an hour of your delivery time or you get a 25% refund!
  • Please consider that our ability to deliver on time depends on the quality of the delivery address you give us – any landmarks or directions (especially road works that may affect travel time) are greatly appreciated!

 

Quality:

  • We do our best to produce a meal that is tasty, plentiful and enjoyed by all your guests. If you are not happy with the product that was delivered to you, please contact us within 24 hours to discuss.
  • We want your guests to be our future customers, so any feedback is greatly appreciated.